Shipping policy

SwiftFleet Shipping & Digital Delivery Policy

Effective Date: 28/09/2025

Company Name: SwiftFleet

Contact Email: support@swiftfleet.co.uk

Governing Law: England and Wales

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1. Overview

This Shipping & Digital Delivery Policy sets out how and when SwiftFleet Ltd (“SwiftFleet”) delivers its services and digital products (including inspection reports, documentation, images, and files), and under what conditions delivery shall be deemed complete.

By using SwiftFleet’s platform, you agree to be bound by this policy. This document forms part of our Terms of Service.

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2. Nature of Services

SwiftFleet is a digital-first platform. We do not ship physical goods unless explicitly stated.

All inspection reports, images, and supporting materials are:

• Delivered electronically via email and/or customer dashboard

• Generated in digital format (e.g. PDF, online viewer, downloadable file)

• Considered final once uploaded or issued via platform

SwiftFleet does not offer printed reports or postal delivery under standard service terms.

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3. Delivery Timeframes

3.1 Standard Delivery

Digital inspection reports are normally delivered within 2 to 6 hours after the inspection is completed, unless otherwise stated. SwiftFleet makes no guarantee of exact delivery time and reserves up to 24 hours for final delivery.

Delivery time may vary depending on:

• Volume of inspections in queue

• Internet or platform connectivity

• Quality control checks

• Technical issues beyond our control

3.2 Expedited Services

Faster delivery options may be available at an additional fee and are subject to availability.

All expedited delivery options are considered non-refundable once triggered.

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4. Delivery Confirmation

Delivery is deemed complete when:

• The report is sent to the email address provided during booking, or

• The report is uploaded to the customer’s account dashboard with a timestamp

• A delivery confirmation notification is generated in our system

You are responsible for checking spam folders, email filters, or login issues that may interfere with access.

SwiftFleet is not liable for failed access due to:

• Incorrect email provided

• Customer’s email inbox being full, blocked, or misconfigured

• Failure to check or log into the platform

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5. Failed or Delayed Delivery

SwiftFleet accepts no liability for late or failed delivery where caused by:

• Customer error or inaccessibility

• Missed appointments or no-shows

• Weather, traffic, illness, or force majeure

• Platform outages, software bugs, or third-party service issues

We will make reasonable efforts to rectify genuine errors but are not obligated to issue refunds or credits for delivery delays unless service was completely unfulfilled due to SwiftFleet’s proven fault.

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6. No Resend Guarantee

SwiftFleet does not guarantee repeated resends of digital reports unless a delivery failure is directly attributable to SwiftFleet systems.

Customers are responsible for downloading, saving, and archiving their inspection reports once received.

Reports are retained on the customer dashboard for 30 days. After this point, retrieval may require a paid reprocessing fee.

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7. Service Location Restrictions

SwiftFleet currently operates within specific service zones across the United Kingdom.

Bookings made outside of supported zones may be:

• Rejected at time of dispatch

• Cancelled with notice

• Subject to delayed or no delivery

If a booking is made outside the coverage zone and is not cancelled in time, no refund will be issued for failed delivery.

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8. Change of Email or Account Access

If you wish to update your email or account credentials before or after delivery:

• You must notify us before the report is released

• Once a report has been issued, we are not obligated to update delivery destinations

Security checks will apply before any changes to email access or file re-issuance are processed.

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9. Download Format

Reports are delivered in PDF format by default. SwiftFleet does not support alternate formats or editable versions unless specified in your booking confirmation.

Screenshots, extracts, or edited reports may not be accepted by third parties (e.g. insurers, dealers, buyers). SwiftFleet is not responsible for how third parties interpret or reject digital files.

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10. Non-Receipt of Files

If you have not received your report within 24 hours of your inspection, you must:

• Check your spam/junk folder

• Log into your SwiftFleet dashboard

• Contact support@swiftfleet.co.uk with your booking reference

SwiftFleet will verify the original delivery log before any resend is considered. False or repeated claims of non-receipt may result in account suspension.

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11. Fraud & Abuse Prevention

SwiftFleet monitors report delivery and download activity. Any attempt to:

• Falsely claim non-delivery

• Access someone else’s report

• Modify report data or metadata

…will result in immediate platform suspension, loss of access, and legal reporting if necessary.

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12. Force Majeure

SwiftFleet shall not be held responsible for failure or delay in delivery caused by events outside our reasonable control, including but not limited to:

• Natural disasters

• Server downtime

• Network failures

• Inspector illness

• Government actions

We reserve the right to extend delivery time or cancel bookings without liability in such cases.

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13. Governing Law

This Shipping & Digital Delivery Policy is governed by the laws of England and Wales.

Any disputes shall be resolved in the courts of the United Kingdom in accordance with SwiftFleet’s Terms of Service.

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14. Contact

SwiftFleet Ltd

Email: support@swiftfleet.co.uk