Terms of service
SwiftFleet Terms of Service
Effective Date: 12/03/2026
Company: SwiftFleet Inspections Ltd
Company Number: 16779854
Registered Office: 32 Green Lane, New Malden, United Kingdom, KT3 5BU
Email: support@swiftfleet.co.uk
1. Acceptance of Terms
These Terms of Service ("Terms") govern access to and use of the SwiftFleet website, booking platform, vehicle inspection services arranged through the platform, inspection reports, Vehicle History Reports, Buyer’s Shield™ support, and any related products or communications.
By accessing the platform, requesting a quote, placing a booking, purchasing any service, or otherwise using SwiftFleet, you confirm that you have read, understood, and agreed to these Terms.
If you do not agree to these Terms you must not use the platform or services.
These Terms constitute the entire agreement between SwiftFleet and the customer and supersede any prior discussions, representations, marketing statements, or communications.
2. Company Information
SwiftFleet Inspections Ltd operates the SwiftFleet platform.
Company Number: 16779854
Registered Office: 32 Green Lane, New Malden, United Kingdom, KT3 5BU
3. SwiftFleet Platform Role
SwiftFleet operates solely as a technology platform connecting customers with independent third‑party vehicle inspectors.
SwiftFleet:
• is not a vehicle dealer
• is not a garage or repair facility
• is not a warranty provider
• is not an insurer
• is not a finance broker
• does not sell vehicles
Inspectors performing inspections are independent contractors and not employees, agents, or representatives of SwiftFleet.
SwiftFleet facilitates bookings, report delivery, and customer support infrastructure only.
4. Nature of Inspection Services
All inspections arranged through the SwiftFleet platform are:
• non‑invasive
• time‑limited
• observational assessments
• based on what is visible and accessible at the time of inspection.
Inspections are conducted on a best‑efforts basis and cannot identify every fault, hidden defect, or future failure.
Unless explicitly stated otherwise, inspections do not include:
• dismantling vehicle components
• removing dashboards or instrument clusters
• lifting vehicles
• mechanical strip‑down
• compression testing
• internal engine inspection
• laboratory fluid testing
Hidden, intermittent, developing, or concealed faults may exist which cannot reasonably be detected within a non‑invasive inspection.
5. Inspection Packages
SwiftFleet may offer services including but not limited to:
• Basic Inspection
• Standard Inspection
• Premium Inspection
• Vehicle History Report
• Buyer’s Shield™ Post‑Inspection Support
Diagnostic scans are only included where specifically stated, including Standard and Premium inspections.
6. Inspection Duration
Inspections typically take 45–90 minutes depending on the package selected and vehicle accessibility.
Inspection times and arrival windows are estimates only and may be affected by traffic, weather, vehicle access, location conditions, seller cooperation, or operational circumstances outside SwiftFleet’s control.
7. Road Testing
Road tests may be carried out only where safe, lawful, and permitted by the vehicle owner or seller.
SwiftFleet does not guarantee that a road test will occur during any inspection.
8. Vehicle Access
Customers are responsible for ensuring that the seller provides adequate access to the vehicle at the scheduled time.
Restricted access, missing keys, battery failure, poor weather, or location limitations may affect the scope of inspection.
SwiftFleet is not responsible for reduced inspection scope caused by these factors.
9. Written Report as the Official Deliverable
The written inspection report constitutes the sole official and final record of the inspection findings.
Only the written report represents the final professional opinion of the inspection.
Customers must rely solely on the written report when making purchase decisions.
10. Verbal Communication Disclaimer
Inspectors may provide informal verbal summaries during or after an inspection.
These comments:
• are preliminary impressions only
• are not final conclusions
• are subject to the written report
No verbal statement overrides or modifies the written inspection report.
Customers are strongly advised not to complete the purchase or transfer funds for a vehicle until they have received and reviewed the full written inspection report.
11. No Reliance Clause
Inspection reports are decision‑support tools only.
SwiftFleet does not provide purchase recommendations, financial advice, or guarantees regarding vehicle suitability.
Customers acknowledge that any decision to purchase, reject, negotiate for, or otherwise transact regarding a vehicle remains entirely their responsibility.
12. Third‑Party Seller Disclaimer
SwiftFleet is not responsible for representations made by vehicle sellers, dealers, brokers, or marketplaces.
Under applicable consumer law, the seller of the vehicle remains responsible for supplying a vehicle of satisfactory quality, fit for purpose, and as described.
SwiftFleet inspections do not replace a buyer’s statutory rights against the seller.
13. Diagnostic Scan Limitations
Diagnostic scans rely on vehicle electronic systems and diagnostic equipment available at the time.
Fault codes may be historic, cleared, intermittent, or incomplete.
The absence of diagnostic codes does not guarantee that the vehicle is free from mechanical or electrical faults.
14. Buyer’s Shield™
Buyer’s Shield™ provides limited post‑inspection support for a period of seven days after report delivery.
This service may include:
• WhatsApp support
• clarification of report findings
• negotiation guidance
Buyer’s Shield™ does not provide warranty, insurance, or guarantees of vehicle condition.
15. Customer Acknowledgements
By using SwiftFleet services, customers acknowledge that:
• inspections are limited and non‑invasive
• hidden defects may exist
• inspection findings represent professional opinions at the time of inspection
• the written report is the final deliverable
16. Evidence Preservation Requirement
If a customer alleges that a defect should have been identified during the inspection, the customer must allow SwiftFleet a reasonable opportunity to review the vehicle before repairs are carried out.
Failure to preserve the vehicle in its inspected condition may limit SwiftFleet’s ability to investigate any claim.
17. Claims Deadline
Any claim relating to an inspection must be submitted within 30 days of report delivery.
Claims submitted outside this period may not be investigated.
18. Intellectual Property
All inspection reports, templates, scoring systems, checklists, images, and content remain the intellectual property of SwiftFleet.
Reports may only be used for personal purchasing decisions.
Reports must not be used for resale advertising, commercial marketing, or redistributed without written permission.
SwiftFleet may use anonymised images captured during inspections for quality control, training, or marketing purposes.
19. Payment Terms
Bookings require payment in advance.
Prices displayed may include or exclude VAT depending on applicable tax regulations.
SwiftFleet reserves the right to update pricing at any time prior to booking confirmation.
20. Refunds and Complaints
Complaints should be submitted within 7 days of report delivery.
SwiftFleet may offer remedies including:
• clarification
• re‑inspection
• account credit
• partial refund
• full refund
Refunds are not automatically granted due to later mechanical faults or disagreements with inspection findings.
21. Platform Misuse
SwiftFleet reserves the right to refuse service, cancel bookings, or suspend accounts where fraud, abuse, harassment, or misuse of the platform is suspected.
22. Services Provided "As Is"
SwiftFleet services are provided "as is" without warranties of any kind, express or implied.
SwiftFleet makes no warranty regarding merchantability, fitness for a particular purpose, or vehicle reliability.
23. Limitation of Liability
To the fullest extent permitted by law, SwiftFleet’s total liability for any claim shall not exceed the inspection fee paid for the relevant service.
SwiftFleet is not liable for:
• repair costs
• loss of profits
• reduction in vehicle value
• consequential loss
• purchase decisions made by the customer
Nothing in these Terms excludes liability for death or personal injury caused by negligence where such liability cannot be excluded by law.
24. Dispute Resolution
Customers must first contact SwiftFleet to attempt resolution.
If unresolved, disputes should be referred to mediation or Alternative Dispute Resolution before legal proceedings where possible.
25. Jurisdiction
These Terms are governed by the laws of England and Wales.
Customers located outside the United Kingdom agree that any dispute shall be governed by the laws of England and Wales and submitted to the exclusive jurisdiction of the courts of England and Wales.
26. Severability
If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force and effect.
27. Entire Agreement
These Terms constitute the entire agreement between SwiftFleet and the customer and supersede all previous agreements, communications, or understandings.
28. Force Majeure
SwiftFleet shall not be liable for delays or failure to perform due to events beyond reasonable control including weather, accidents, illness, system outages, travel disruption, or government restrictions.
29. Additional Operational Terms
SwiftFleet reserves the right to refuse, cancel, or reschedule any inspection where vehicle access is unsafe, inaccurate information was provided, or circumstances prevent a reasonable inspection.
Customers are responsible for ensuring lawful access to the vehicle and obtaining permission from the vehicle owner, seller, dealership, or location holder prior to the inspection.
Customers are responsible for ensuring all booking information provided to SwiftFleet is complete, accurate, and not misleading.
SwiftFleet inspections do not predict future reliability, durability, or mechanical performance of a vehicle.
Inspection reports reflect the vehicle’s condition only at the time of inspection and should not be relied upon after seven (7) days from the date of inspection.
Inspections may be limited by environmental conditions including but not limited to weather, lighting, location constraints, or vehicle cleanliness.
SwiftFleet may engage independent contractors, inspectors, or subcontractors to perform services arranged through the platform.
SwiftFleet may record or retain communications including calls, emails, and messages for quality control, training, security, compliance, and dispute resolution purposes.
SwiftFleet does not guarantee uninterrupted or continuous access to the platform. Services may be temporarily suspended for maintenance, upgrades, security updates, or operational reasons.
Customers agree not to initiate payment chargebacks or disputes without first contacting SwiftFleet through its dispute resolution process and providing SwiftFleet a reasonable opportunity to investigate the matter.
By placing a booking or making payment through the platform, the customer confirms that they have read, understood, and accepted these Terms of Service.
30. Contact
SwiftFleet Inspections Ltd
32 Green Lane
New Malden
United Kingdom
KT3 5BU
support@swiftfleet.co.uk